For Clinics, Dentists & Medical Practices
Social Media Management for Clinics & Medical Practices
Patients ask about insurance, opening hours, new-patient availability and "does this hurt?" in your comments every day. OutReply answers the routine questions instantly, moves anything personal into a private channel, and keeps your health tips and practice updates going out on schedule, without a receptionist glued to Instagram.
AI reply previewReplied in 4s
Customer comment
Do you accept Delta Dental? Looking for a new dentist for my kids.
Your reply, drafted by OutReply
We'd love to welcome your family! We do accept Delta Dental along with most major PPO plans. To confirm coverage for your specific plan, give us a call or send a message with your plan name and our team will check for you. 🦷
Why healthcare teams look for a social media tool
The problems below come up in almost every conversation we have with people in your industry.
Patients overshare in public comments
Someone describes their symptoms or asks about their appointment under a public post. You need to respond fast, but never with personal details in the open.
The front desk can't watch social media
Reception is answering phones and checking people in. Comments and DMs asking "do you take my insurance?" sit unanswered for days.
Educational content takes too long
You know patients want clear explanations of procedures and prevention tips, but writing and posting them never makes it to the top of the list.
HOW OUTREPLY HELPS
Built for the way healthcare businesses use social media
Every feature below is live in OutReply today. Click through to see how each one works.
Routine questions answered, personal ones moved private
OutReply answers hours, location, insurance and booking questions publicly, and replies to anything about a specific patient with a polite request to call or message privately. No health details ever go in a public reply.
AI comment & DM repliesA tone your practice approves
Set the AI's voice to calm and professional, define what it must never discuss, and require approval on sensitive topics. Every reply follows the rules you wrote.
Custom AI brand voiceHealth tips and updates on a calendar
Plan a month of prevention tips, procedure explainers and practice news in one session, preview each post, and publish at the times your patients are actually online.
Post schedulingAppointment requests through a form
Link a support form from your bio or replies so new-patient and callback requests arrive structured and private instead of scattered across DMs.
Support formsWhat AI replies look like for healthcare
Real questions from real comment sections, answered the way OutReply drafts them once it knows your business. Edit anything before it goes out, or let routine ones send automatically.
Facebook comment
“Do you accept Delta Dental? Looking for a new dentist for my kids.”
OutReply's reply
We'd love to welcome your family! We do accept Delta Dental along with most major PPO plans. To confirm coverage for your specific plan, give us a call or send a message with your plan name and our team will check for you. 🦷
Instagram comment
“I've had a sharp pain in my lower back molar for two days, what should I do??”
OutReply's reply
We're sorry you're in pain. We can't give advice on a specific case here, but persistent sharp tooth pain should be looked at soon. Please call us at the number in our bio and mention it's urgent so the team can find you the earliest slot.
Instagram comment
“How long does a teeth whitening session take?”
OutReply's reply
An in-office whitening session usually takes about 60 to 90 minutes, and most patients see results right away. We'll walk you through what to expect at your consultation. Book through the link in our bio whenever you're ready. ✨
Frequently asked questions
OutReply is designed to keep personal health information out of public replies. You define what the AI may and may not discuss, it defaults to inviting patients to a private channel for anything personal, and you can require manual approval on sensitive topics.
Yes. Every automation can run in draft mode, where suggested replies wait for approval from a team member, or fully automatic for routine questions such as hours and directions.
Sentiment analysis flags negative or frustrated comments immediately so someone can respond quickly and calmly. Abusive comments can be hidden automatically.
Yes. Each location can be a separate brand with its own accounts, tone and team, with one overview across the group.
Give your healthcare audience an answer in seconds
Connect your Instagram and Facebook accounts, describe your business once, and let OutReply handle the comments and DMs that keep you from your work.
Solutions
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